Privacy policy

What we collect

Only what you send us.

• Your name, or a preferred alias if you would rather not use your name
• An email address, and a phone number only if you choose to provide one
• The details of your project: service, level, subject, length, deadline and referencing style
• The country you are studying in, where you tell us
• Documents and instructions you send relating to your project
• The page of this site an enquiry was submitted from

What we do not collect

We never ask for university login credentials, and you should never give them to any service that does.

We do not run advertising pixels, cross-site trackers or profiling cookies. We do not build behavioural profiles of visitors, and we do not sell or share personal data with advertising networks.

To understand which pages are useful we use Cloudflare Web Analytics, which is cookieless and reports visits only as aggregate totals. It is described in full in the cookie policy.

We ask that you do not send research data containing identifiable participant information. Anonymise or pseudonymise material before sharing it with anyone outside your project — your ethics approval will normally require this.

Why we hold it and on what basis

We use your details to respond to your enquiry, to prepare a quote, and — if you go ahead — to deliver and revise the work. Where you have submitted an enquiry, the basis is your consent and the steps taken at your request prior to entering a contract. Where a project is under way, the basis is performance of that contract.

How long we keep it

Enquiries that do not become projects are retained for up to twelve months, so we can pick up a conversation if you return, and are then deleted.

Project records are retained for the duration of the work and its revision window, and for a limited period afterwards for accounting purposes. Project documents are deleted once the revision window closes unless you ask us to keep them.

You can ask for earlier deletion at any time.

Who can see it

Your details are seen by the people working on your enquiry and, where a project is under way, by the specialist assigned to it. Your identity and institution are never shared beyond that, published, resold or added to any public repository.

We use a small number of service providers to run the site and deliver email, and they process data only on our instructions. Similarity scanning is carried out on a non-repository basis so your document is not retained in any external database.

Your rights

Under the GDPR you can ask for a copy of the personal data we hold about you, ask for it to be corrected, ask for it to be deleted, object to our processing it, or withdraw consent you previously gave. Withdrawing consent does not affect processing already carried out.

Email us to exercise any of these and we will respond within one month. If you are not satisfied with our response, you have the right to complain to the data protection authority in the country where you live.

Security

The site is served over HTTPS with strict transport security and a restrictive content security policy. Enquiry data is transmitted over encrypted connections and stored with access limited to the people who need it.

No system is perfectly secure. If a breach affecting your personal data occurs, we will notify you and the relevant authority as required.

Changes to this policy

If our practice changes, this policy changes first. The review date at the top of this page reflects the most recent revision.