Revisions, refunds and service scope

Revision windows

Coursework, essays and short reports carry a seven-day revision window from delivery. Dissertations, theses and doctoral work carry thirty days.

Within the window there is no limit on the number of revision rounds, provided the brief has not changed. The same specialist handles revisions, so context does not have to be re-established.

Send supervisor feedback as you receive it rather than accumulating it. Applying comments across a whole thesis at once is slower and produces a worse result than applying them chapter by chapter.

What counts as a revision

A revision corrects work that does not match the agreed brief, applies supervisor feedback within the existing scope, or improves clarity, structure and referencing.

• Applying supervisor or tutor comments within the agreed scope
• Correcting referencing, formatting or structural inconsistencies
• Reworking a section that does not meet the stated assessment criteria
• Clarifying explanation where the argument is not landing

What counts as new work

These change the brief rather than correcting the delivery, and are quoted separately.

• A change of research question, topic or theoretical framework
• A change of method, or analysis of a different dataset
• A substantial increase in word count or the addition of new sections
• Reformatting for a different institution, journal or referencing style after delivery

Refunds

Where delivered work materially fails to meet the agreed brief and revision cannot put it right, we refund the affected portion. On staged projects that is the affected stage rather than the whole project.

Where we miss an agreed deadline through our own fault, any express surcharge is refunded.

We do not refund on the basis of a grade received, because no support service controls assessment outcomes.

Cancellation

You can cancel before work begins at no cost. Once a stage is under way, that stage is chargeable in proportion to the work completed; later stages are not.

If we conclude mid-project that we cannot deliver the work to the standard agreed, we will say so and refund what has not been delivered.

Confidentiality

Your identity, institution and documents are treated as confidential and are not shared beyond the people working on your project. We do not publish, resell or reuse your material, and we do not add it to any public repository.

Similarity scanning is carried out on a non-repository basis so your document cannot later be matched against your own submission.